4.5 Student Complaints

The institution has adequate procedures for addressing written student complaints and is responsible for demonstrating that it follows those procedures when resolving student complaints.

Compliance           ___  Partial Compliance          ___  Non-Compliance

Narrative:   

In South Louisiana Community College’s (SLCC) Catalog (1) under “Rules and Regulations Governing Student Conduct” Section 1 Number 16, “The student has the right to petition the appropriate college unit or body for redress of grievances” (59).  Additionally, Section 24, Number 8, states:

If a student feels that [he/she has] received unfair, rude, or capricious treatment from any College employee, the student may bring [the] complaint to that individual‘s immediate supervisor. If the student is not aware of whom the immediate supervisor of the employee is, the student should contact the Dean of Students who will provide needed information (p. 72).

In most cases, students begin the complaint process with a verbal complaint to the appropriate supervisor.  Usually, these cases are handled before the student feels the need to put the complaint in writing. 

Examples of the policies are accessible by control clicking here (2).

Once a written complaint is received the process follows the “Appeals Procedures” as outlined in Section 24 of the “Rules and Regulations Governing Student Conduct” (72).

These policies and procedures are published in the Catalog (3) and Schedule Booklets (4) and on the SLCC Webpage in both the Catalog and in the Orientation information.  Orientation is mandatory for all new and transfer students.

Documentation: