3.9.3 Qualified Staff

3.9.3 Qualified Staff

The institution employs qualified personnel to ensure the quality and effectiveness of its student affairs programs.

Compliance ___ Partial Compliance ___ Non-Compliance

Narrative:

South Louisiana Community College (SLCC) provides services supporting its mission with qualified personnel to ensure the quality and effectiveness of its student affairs programs. Services and programs are offered by the College under the supervision of the Vice Chancellor for Academic and Student Affairs and the Dean of Students (1) . Each sub-unit within this division (Admissions, Testing, Advising Services, Counseling Services, Disability Services, Financial Aid and Registrar) links its goals and objectives to the mission.

The college utilizes student surveys including CCSSE, ACT-SOS, orientation surveys, graduation exit surveys, and the Annual Performance Report on Institutional Effectiveness to evaluate student support services.

South Louisiana Community College Student Services Administrative, Professional and Support Staff
Name	Title	Responsibilities	Educational Qualifications	Professional Experience
Meltida Wilson	Dean of Students	Leads, manages, directs, reviews and evaluates the effectiveness Coordinates the hiring, training, supervising, and evaluating Administers budget Develops grant funding or external funding for Student Activities/Student Services programs and services Recommends policy and procedures Coordinates the efforts of Student Activities/Student Services with other areas of the colleges Represents Student Activities/Student Services to off campus and system-wide constituencies	M.A. Southern University	10 years experience in Financial Aid; 2 years exp. as Director of Student Services and Financial Aid; 2 years as the Dean of Students Services and Financial Aid and; 6 years exp. as Dean of Students
Shonda Rosinski	Director of Financial Aid	Develops policies and procedures for verifying all financial aid Assists students and parents in completing applications for aid Coordinates all financial assistance received by each student with the business office and with outside agencies Collects and maintains extensive documentation on each recipient in accordance with federal, state, and institution guidelines Proficient in using the financial aid software package of PeopleSoft Notify students of their current financial aid status, verification of acceptance status of all awards, and update/create the policies and procedures handbook Completes all state and federal reports relating to financial aid Provides priorities for planning and budgeting for the Financial Aid office	B.S. University of Louisiana at Lafayette	13 years experience in Financial Aid
Natalie Guillory	Financial Aid Advisor	Counsels students, parents and others regarding the financial aid process Utilizes and updates a database and processes applications for financial aid received from students Determines eligibility for financial aid Develops and formulates appropriate aid packages for students Formulates, produces and distributes financial aid award notification and ensures that the financial aid has been awarded and appropriately disbursed and credited to the student’s accounts. Develops and gathers appropriate materials, organizes and helps present student financial data and other detailed information submitted by students and their parents. Verifies the accuracy of financial data submitted by students and their families Verifies academic progress for each recipient Creates and updates forms Prepares degree plans and certifications for Veterans	B.S. University of New Orleans	0.42 year experience in financial aid.
Arthur Gillis	Registrar and Director of Admissions	Administers admissions, records, and registration Plans, organizes, implements, and supervises admissions enrollment, and certification activities for all students Coordinates functions with other College personnel and articulation with other institutions Ensures compliance with all regulations Develops, administers, formulates and interprets policies pertaining to the record keeping function and grading of the College Maintains security and confidentiality of student records Works with federal agencies Prepares and certifies enrollment documentation for graduation Supervises awarding of credit Recommends and enforces standards regarding admissions Oversees the publication of the Schedule Booklets Assists with Catalog publications Prepares reports on instructional data and student enrollment Recommends hires, evaluates, supervises and trains staff Directs the development and design of a computerized student record system	MBA University of Phoenix	10 years experience with PeopleSoft, 8 years experience as the Registrar
Bernadette Conner	Assistant to the Registrar	Assists in all facets of the Registrar’s Office and manages the department in the absence of the Registrar/Director of Admissions Generates reports on an as needed basis and distributes them to appropriate departments Gathers all grading reports and posts into PeopleSoft Ensures that student files are complete and filing occurs on a regular basis in accordance with the standards of AACRAO Coordinates the registration process with supervisors Coordinates all graduation activities with the Registrar/ Director of Admissions and works with outside vendors to acquire diplomas Informs the department of upcoming events, and all AACRAO & LAACRAO events/issues Generates and posts student honor lists Assists in evaluating and processing transfer credits Oversees experiential learning and testing process Enforces attendance policies, processes and the scheduling of student workers	A.S. University of Louisiana at Lafayette	12.5 years as the Assistant to the Registrar
Brittany Menard	Assistant to the Registrar	Assists in all facets of the Registrar’s Office and manages the department in the absence of the Registrar/Director of Admissions Generates reports on an as needed basis and distributes them to appropriate departments Gathers all grading reports and posts into PeopleSoft Ensures that student files are complete and filing occurs on a regular basis in accordance with the standards of AACRAO Coordinates the registration process with supervisors Coordinates all graduation activities with the Registrar/ Director of Admissions and works with outside vendors to acquire diplomas Informs the department of upcoming events, and all AACRAO & LAACRAO events/issues Generates and posts student honor lists Assists in evaluating and processing transfer credits Oversees experiential learning and testing process Enforces attendance policies, processes and the scheduling of student workers	BS University of Louisiana at Lafayette	1.42 years of service in Admissions; 1year experience as an intern in the Business Office.
Jodie Dupre, C.R.C.	Counselor ADA	Coordinates accommodations for ADA students Maintain all medical documentation on a confidential basis Maintains adaptive equipment including computers, software and testing areas Acts as advocate for students with disabilities between SLCC faculty, staff, student workers and other students Attends disability related conferences and advises College on ADA issues Provides services to prospective, new and continuing students to include academic, vocational and entry-level career planning and personal counseling Develops detailed academic plans for students, including monitoring and tracking student progress toward achieving education, work-study and employment goals Assesses, identifies, and mobilizes supplemental services and agency resources necessary in maximizing student success Provides workshops, which focus on community resources, self-esteem, childcare, budget management, study skills and other strategies designed to increase student success Coordinate the delivery of an orientation/registration process for new and transfer students in conjunction with other campus programs Participates in advisory committees, and state and regional meetings.	M.S. University of Louisiana at Lafayette	7.83 years experience in disability counseling
Rebecca Galloway	Part-time Counselor	Provides services to prospective, new and continuing students to include academic, vocational and entry-level career planning and personal counseling Develops detailed academic plans for students, including monitoring and tracking student progress toward achieving education, work-study and employment goals Assesses, identifies, and mobilizes supplemental services and agency resources necessary in maximizing student success Assists students in identifying, examining, evaluating and selecting personal educational goals Creates an environment in which students can develop skills for self-direction Provides workshops, which focus on community resources, self-esteem, childcare, budget management, study skills and other strategies designed to increase student success Coordinate the delivery of an orientation/registration process for new and transfer students in conjunction with other campus programs Establishes and maintains liaisons with community agencies and college programs to provide a full spectrum of services to students Participates in outreach and recruitment functions	M.S. University of Louisiana at Lafayette	10.33 years experience in academic counseling
Nkenge Jenkins	Counselor	Provides services to prospective, new and continuing students to include academic, vocational and entry-level career planning and personal counseling Develops detailed academic plans for students, including monitoring and tracking student progress toward achieving education, work-study and employment goals Assesses, identifies, and mobilizes supplemental services and agency resources necessary in maximizing student success Assists students in identifying, examining, evaluating and selecting personal educational goals Creates an environment in which students can develop skills for self-direction Provides workshops, which focus on community resources, self-esteem, childcare, budget management, study skills and other strategies designed to increase student success Coordinate the delivery of an orientation/registration process for new and transfer students in conjunction with other campus programs Establishes and maintains liaisons with community agencies and college programs to provide a full spectrum of services to students Participates in outreach and recruitment functions	M.S. Southern University A&M College	2.58 years experience in Academic, Career and Personal Counseling
Katherine Love	Counselor	Provides services to prospective, new and continuing students to include academic, vocational and entry-level career planning and personal counseling Develops detailed academic plans for students, including monitoring and tracking student progress toward achieving education, work-study and employment goals Assesses, identifies, and mobilizes supplemental services and agency resources necessary in maximizing student success Assists students in identifying, examining, evaluating and selecting personal educational goals Creates an environment in which students can develop skills for self-direction Provides workshops, which focus on community resources, self-esteem, childcare, budget management, study skills and other strategies designed to increase student success Coordinate the delivery of an orientation/registration process for new and transfer students in conjunction with other campus programs Establishes and maintains liaisons with community agencies and college programs to provide a full spectrum of services to students Participates in outreach and recruitment functions	M.S. University of Louisiana at Lafayette	1.25 years experience in Academic, Career and Personal Counseling
Madeleine Denison	Academic Advisor	Provides services to prospective, new and continuing students to include academic, vocational and entry-level career planning and personal counseling Develops detailed academic plans for students, including monitoring and tracking student progress toward achieving education, work-study and employment goals Assesses, identifies, and mobilizes supplemental services and agency resources necessary in maximizing student success Assists students in identifying, examining, evaluating and selecting personal educational goals Creates an environment in which students can develop skills for self-direction Provides workshops, which focus on community resources, self-esteem, childcare, budget management, study skills and other strategies designed to increase student success Coordinate the delivery of an orientation/registration process for new and transfer students in conjunction with other campus programs Establishes and maintains liaisons with community agencies and college programs to provide a full spectrum of services to students Participates in outreach and recruitment functions	B.A University of Louisiana at Lafayette	2.75 years experience in Academic Advising
Demise Daigle	Academic Advisor	Provides services to prospective, new and continuing students to include academic, vocational and entry-level career planning and personal counseling Develops detailed academic plans for students, including monitoring and tracking student progress toward achieving education, work-study and employment goals Assesses, identifies, and mobilizes supplemental services and agency resources necessary in maximizing student success Assists students in identifying, examining, evaluating and selecting personal educational goals Creates an environment in which students can develop skills for self-direction Provides workshops, which focus on community resources, self-esteem, childcare, budget management, study skills and other strategies designed to increase student success Coordinate the delivery of an orientation/registration process for new and transfer students in conjunction with other campus programs Establishes and maintains liaisons with community agencies and college programs to provide a full spectrum of services to students Participates in outreach and recruitment functions	B.A. University of Louisiana at Lafayette	0.67 years experience in Academic Advising
Daniel Patterson	Academic Advisor	Provides services to prospective, new and continuing students to include academic, vocational and entry-level career planning and personal counseling Develops detailed academic plans for students, including monitoring and tracking student progress toward achieving education, work-study and employment goals Assesses, identifies, and mobilizes supplemental services and agency resources necessary in maximizing student success Assists students in identifying, examining, evaluating and selecting personal educational goals Creates an environment in which students can develop skills for self-direction Provides workshops, which focus on community resources, self-esteem, childcare, budget management, study skills and other strategies designed to increase student success Coordinate the delivery of an orientation/registration process for new and transfer students in conjunction with other campus programs Establishes and maintains liaisons with community agencies and college programs to provide a full spectrum of services to students Participates in outreach and recruitment functions	B.A. Louisiana State University BR	1.0 years experience in Academic Advising
Jessica Laura	Academic Advisor	Provides services to prospective, new and continuing students to include academic, vocational and entry-level career planning and personal counseling Develops detailed academic plans for students, including monitoring and tracking student progress toward achieving education, work-study and employment goals Assesses, identifies, and mobilizes supplemental services and agency resources necessary in maximizing student success Assists students in identifying, examining, evaluating and selecting personal educational goals Creates an environment in which students can develop skills for self-direction Provides workshops, which focus on community resources, self-esteem, childcare, budget management, study skills and other strategies designed to increase student success Coordinate the delivery of an orientation/registration process for new and transfer students in conjunction with other campus programs Establishes and maintains liaisons with community agencies and college programs to provide a full spectrum of services to students Participates in outreach and recruitment functions	B.A. Belhaven College Mississippi	0.25 year experience in Academic Advising
Holly Greer	Academic Advisor	Provides services to prospective, new and continuing students to include academic, vocational and entry-level career planning and personal counseling Develops detailed academic plans for students, including monitoring and tracking student progress toward achieving education, work-study and employment goals Assesses, identifies, and mobilizes supplemental services and agency resources necessary in maximizing student success Assists students in identifying, examining, evaluating and selecting personal educational goals Creates an environment in which students can develop skills for self-direction Provides workshops, which focus on community resources, self-esteem, childcare, budget management, study skills and other strategies designed to increase student success Coordinate the delivery of an orientation/registration process for new and transfer students in conjunction with other campus programs Establishes and maintains liaisons with community agencies and college programs to provide a full spectrum of services to students Participates in outreach and recruitment functions	B.S. & B.A. Louisiana State University	0.25 year experience in Academic Advising
Julie McNulty	Assistant to the Dean of Students	To provide secretarial support for a professional, supervisor or manager, and in some cases, subordinate staff of that individual	A.S. Nicholls State University	7.42 years experience as Administrative Assistant
Adrienne Richard	Specialist	Assure appropriate record development and maintenance for recruitment and enrollment functions of the program Maintain confidential records for admission purposes Handle tracking of student information for grant-related reporting Provide communication services linking students with other support services and linking support services staff with central administration Interface with administration on student-related issues	B.A. University of Louisiana at Lafayette	3.92 year of service in Admission
Brenda Holden	Financial Aid Assistant	Assist students and prospective students with their request for federal, state and institutional aid Verify and/or review information to ensure accuracy of information submitted by students applying for financial aid Construct and maintain data collecting files, such as databases and spread-sheets to track and award financial aid Review academic records of financial aid applicants to ensure satisfactory academic progress prior to awarding financial aid Handle problems and conflicting information to assist in the resolution of aid awards and appeals Produce required documentation for notifying financial aid recipients of awarded aid Answer questions and provide information, via telephone and/or in person, about financial aid Maintain and file student financial aid folders as required to ensure compliance with state and federal regulations Remove and shred outdated student financial aid folders to ensure that sensitive information is not obtained by unauthorized persons Perform clerical tasks for the financial aid office	A.S. Anthem College	1.67 years experience in Financial Aid
Patricia Green	Administrative Assistant	Screens telephone calls and visitors according to supervisor's request; may refer calls to appropriate staff Prepares, proofreads, and edits correspondence, reports, and other materials Maintains files and reference manuals/ materials; ensures confidentiality of information Maintains supervisor's calendar Sorts and distributes incoming mail Attends meetings and transcribes minutes Proofs typing results for typographical errors, spelling, punctuation and format accuracy Establishes and maintains electronic files for identifying, recording and classifying stored data; extracts, assembles and merges stored information to create new documents	1year of college training; workshops and certificates	2.25 years experience in Admission
Angela Obierika	Administrative Assistant	Screens telephone calls and visitors according to supervisor's request; may refer calls to appropriate staff Prepares, proofreads, and edits correspondence, reports, and other materials Maintains files and reference manuals/ materials; ensures confidentiality of information Maintains supervisor's calendar Sorts and distributes incoming mail Attends meetings and transcribes minutes Proofs typing results for typographical errors, spelling, punctuation and format accuracy Establishes and maintains electronic files for identifying, recording and classifying stored data; extracts, assembles and merges stored information to create new documents .	B.S. University of Louisiana at Lafayette	4.0 years experience in Admission

Student Support Services include the Offices of the Registrar, Financial Aid, Counseling, Advising, Testing, Career Center, Disability Services, and Student Organizations. The Registrar’s Office consists of the Registrar, an Assistant to the Registrar on the Lafayette Campus, an Assistant to the Registrar on the New Iberia Campus, and two administrative assistants. The Financial Aid Office consists of the Director of Financial Aid, a Financial Aid Advisor, and a Financial Aid Assistant. The Counseling staff has three full time counselors and one part time counselor. There are five full time advisors. Testing is completed by the counselors and advisors. The Career Center has a part time Career Center Advisor. Disability Services are facilitated by one of the counselors. Student Organizations are overseen by individuals who may be staff or faculty. The Dean of Student Services oversees all student services activities. All staff members are evaluated annually. All staff members possess the qualifications to ensure quality and effectiveness of College programs.

Training and professional growth are provided for student services personnel through both on-site activities and conference or workshop participation.

Documentation:

(1)	SLCC Organizational Chart

Comprehensive Standard 3.9.3
Qualified Staff: Students Affairs and Services

Name of Institution:

Date Form Completed:

Instructions. If your institution offers instruction for 50% of a degree program at more than one location, please complete one template that represents a summary for the entire institution including all of its locations where 50% of a degree program may be earned. Also complete a separate form for each of the locations where 50% of a degree program may be earned (form follows).

Column One:	List each student support services staff member.
Column Two:	Indicate the title of each person listed.
Column Three:	Describe the individual’s primary responsibilities in providing student support services.
Column Four:	Indicate the staff member’s academic qualifications pertaining to his or her responsibilities in providing the institution’s student support services.
Column Five:	Describe the staff member’s professional experience in the areas of student support services that qualify the individual to carry out his or her responsibilities.

Summary Institutional Form
Name	Title	Educational Qualifications	Educational Qualifications	Profession experience

Institutional Form by Location
Reporting form for each location where instruction leading to a degree is offered
Instructions:
Column One:	List each student support services staff member.
Column Two:	Indicate the title of each person listed.
Column Three:	Describe the individual’s primary responsibilities in providing student support services.
Column Four:	Indicate the staff member’s academic qualifications pertaining to his or her responsibilities in providing the institution’s student support services.
Column Five:	Describe the staff member’s professional experience in the areas of student support services that qualify the individual to carry out his or her responsibilities.

Name of Location: ______
FTE undergraduate enrollment during two most recent academic terms: ______
FTE graduate enrollment during two most recent academic terms: ______

Institutional Form Reported by Location
Name	Title	Responsibilities	Educational Qualifications	Profession experience

3.9.3 Qualified Staff

SACSCOC

QEP