3.3.1.2 Administrative Support Services

Administrative support services

 Compliance           ___  Partial Compliance          ___  Non-Compliance

Narrative:

The administrative support services units for South Louisiana Community College (SLCC) are

• Academic and Student Affairs
• Administration and Finance
• Chancellor
• Facilities and Security
• Instruction and Effectiveness
• Information Technology

Expected Outcomes
The 2009-2010 expected outcomes for the administrative support services units are listed in the following table. (Source: 2009-2010 Annual Plan Report)

Assessing Outcome Achievement
A variety of assessment instruments are used to determine outcome achievements.  The chart that follows depicts the types of instruments used by the units.

Sampling of assessments conducted for each of the units is listed below for the most recent completed planning cycle:

Academic and Student Affairs
A desired outcome for the Academic and Student Affairs area was to increase student success in courses and programs in diverse instructional sites and mode of delivery.  The target was to increase by 5% the number of students completing all courses with a grade of C or higher:

• offered off-campus
• delivered by non-traditional methods
• offered on Lafayette campus
• offered on New Iberia campus
• offered on Franklin site

Student success rates in courses offered off-campus increased by 16 percent. There was a 6% decrease in success rates of students in courses delivered by non-traditional methods.  On the Lafayette campus, student success rates increased by 28 percent.  The New Iberia campus had an 8% increase in student success rates.  The Franklin site showed no change in student success rates. (Source:  2009-2010 Annual Plan Report, ASAVC UP 1)

Administration and Finance
A desired outcome of the Administration and Finance department was to “manage and coordinate the efforts of departments/programs to improve the overall quality of services to the students.”  The target goal was to have 75% of the students rating the administrative and finance areas as “satisfied” or “very satisfied” on the Community College Survey of Student Engagement (CCSSE).  The actual results ranged from 79% to 84% with a rating of “satisfied” or “very satisfied” on the items related to Administration and Finance on the CCSSE. (Source:  2009-2010 Annual Plan Report, AFVC UP 3)

Chancellor
The Chancellor had a desired outcome to “assess the effectiveness of partnerships and collaborative agreements with other educational entities.”  The target was 75% of the responding partners were “satisfied” with the partnerships.  The result of this survey was above the target with 88% of the responding partners were “extremely satisfied”. (Source:  2009-2010 Annual Plan Report, CHAN UP 1)

Facilities and Security
A desired outcome for Facilities and Security was to “increase faculty, staff, and student awareness of the risks associated with driving under an impaired condition.”  The target was to conduct a minimum of two activities demonstrating the risk for impaired driving.  The assessment instrument was a report to administration regarding these activities.  Three activities were conducted:  A wrecked car was displayed on campus during Drunk Driving Awareness Month, sessions were conducted with the Controller Interface Device (CID) vehicle which simulates drunk driving, and sessions were conducted in simulating drunkenness using the Driving Under the Influence (DUI) goggles. (Source: 2009-2010 Annual Plan Report, FAC UP 6)

Instruction and Effectiveness
An Instruction and Effectiveness desired outcome was to “enhance links between College plan, College goals, and Louisiana Community and Technical College System (LCTCS) goals.  The target was to have 80% of the unit planners’ rate links between plans as “strongly evident” on the rating sheet. After a review of the unit plans, the rating sheets indicated overall 86.1% of unit planners rated the link between plans as “evident” on the 2009-2010 initial plans. This was reported to the Administration. (Source: 2009-2010 Annual Plan Report, IE UP 3)

Information Technology
The Information Technology (IT) department had a goal to “improve reliability and performance of the College’s network infrastructure.”  The target was to migrate 100% of all campus data and IT network functions to late model servers ensuring network integrity.  The target was met and reported to college administration. (Source: 2009-2010 Annual Plan Report, IT UP 1)

Using Results for Improvement
A review of the Annual Plan Report demonstrates SLCC’s commitment to improving administrative support outcomes through a broad-based, ongoing, continuous-improvement model. An example of results depicting improvement is the Administration and Finance outcome to “manage and coordinate the efforts of departments/programs to improve the overall quality of services.”  A survey was conducted in 2008-2009 with 61% of the faculty and staff “agreeing” or “strongly agreeing” with the statement:  “The Business Office is responsive to the College community.”  Unfortunately, this survey indicated that the majority of faculty and staff agreed with the statement. A more detailed survey was conducted in which data collected was on Purchasing, Human Resources, and Property.  The results of the more detailed survey showed from 78% to 86% of the faculty and staff were “satisfied” or “very satisfied”. (Source:  2008-2009 Annual Plan Report, p. 114; 2009-2010 Annual Plan Report, AFVC UP 1)